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Technical Support Representative

Our Career Help Is Here For You & Your Career Change

Position: Technical Support Representative I

Our client is seeking dedicated and motivated employees looking for a career in customer service / technical support as a Technical Support Representative and looking to work with one of the world's leading web hosts and provide exceptional customer service on a consistent basis. Our client currently has openings on the day, night and graveyard shifts in its Houston, Texas location.

Job Description:

1. Front line support via live chat and telephones.

2. Troubleshooting a variety of technical and non-issues customers are having with their web hosting plans and services.

3. Provide technical support for level one escalation issues via helpdesk.

4. Performs miscellaneous job-related duties as assigned.

Required Skills:

  • Excellent written and verbal communication skills in the English language.

  • Ability to work well with a team in a fast paced, constantly changed environment and follow instructions from supervisors and senior colleagues.

  • Outstanding customer service skills and a dedication to the customer service experience.

  • Dependable to be at work during assigned shifts and to complete work as expected.

  • Knowledge of FTP, DNS, cPanel and WHM preferred.

  • Ability to multitask and meet specific goals set by supervisors and management.

  • Experience with documenting procedures.

  • Ability to troubleshoot basic web hosting and technical procedures as needed.

How To Apply

If you meet all of the requirements and are legally able to work in Houston Texas, we will forward your details to our client for consideration.

You must send your resume with full contact details (our client will contact you direct) to techjobs[@]your-career-change.com

Benefits

There are many benefits to working at our client. If job security and a career are what you are seeking, our client may be your match. With the rapid growth and expansion we have experienced, we are searching for qualified candidates to share our many benefits with.

Our client believes that by providing employees with an environment that they want to work in, the customer support they provide will be at their best. We have a relaxed work environment that encourages the exchange of new ideas and team work.

Each employee of our client is valued for their unique set of skills, experiences and perspectives brought to work each day. our client is a company with employees who share a wealth of knowledge with fellow coworkers. It is those employees we have to thank for our client being where it is now.

It would be a great opportunity to work with one of the fastest growing hosting companies along side some of the most experienced and knowledgeable professionals.

More information about benefits...

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