Whatever level of job you perform in the service sector your skills come under even greater scrutiny because frequently you are involved not only with corporate clients, but also with the general public.

The skills you need to successfully advance in this sector are detailed below, but include being fully proficient in all areas of marketing, strategic operations, commerce and business development with a proven record of success in the service industry.

The service industry Executive Director CV example follows on this page.

Use this free CV sample below as an example of how to start writing your own service industry CV.

Executive Director - Service Sector CV

Service Sector CV starts...

ROGER CASSIDOR

4 Quayside Avenue,
Bulley,
Northants DD23 4SK
Tel – Mobile: 07717 550 1062
E-mail: RCass69@aol.com

Summary
Executive Director with over 10 years experience of managing and developing a range of diverse and complex service sector businesses. Fully conversant in all areas of marketing, strategic operations, commerce and business development with a proven record of success.

CAREER HISTORY

Managing Director Jenson Facilities Management 2001 – To Date

Public sector focused services business, PFI Initiatives, Joint Ventures, University Partnership Programme, Primary Health, Construction and FM businesses. Turnover £400m and part of the larger £1200m FTSE 200 Jenson PLC, JAS has proved to be one of the most successful PFI players and is under transition from a deal-making based organisation to an operating deliverer. Serving all Public Sector markets.

Re-cutting and shaping the business to deliver profitability within 6 months. Achieved £14m organic growth and created strategic business plan. Instigated CRM and brand development initiatives; Introduced significant BPR project to make and enhance “Step Change” process. Personally responsible for 5,000 staff and 12 direct reports. Business turnover increased to £80m and forward order book £100m within 18 months.

Sodenco Alliance                                                     1996 – 2001

Providing catering and support services across the world, Sodenco is the largest and most diverse provider in the market, listed on the French stock exchange, with a turnover in the UK in excess of £1bn. Formally Gardner Merchant, the businesses has undertaken significant change and refocus over recent years.

Managing Director - Government Services 2000 – 2002

Initiating the concept and the business, with an annual turnover of £55m, re engineered business from a £1.2m Loss to deliver 6% Ebitda year on year; achieving 10% organic growth. Responsible to P&L, for the strategic direction, all functions and staffing of 2500 based nationally.

Sales & Marketing Director – Healthcare & Education 1998 – 2000

Developing the Sodenco brand; sales strategy, strategic planning and marketing initiatives for the business through changes both internally and the wider market; Delivering in excess of £38.2m sales with a team of 40; Sodenco Healthcare Global Market Champion – Group Strategy

Sales & Marketing Director - Healthcare 1996 – 1998

Established a new team from scratch. Responsible for the strategy for market penetration and client offers/requirements, designing concepts, brands and marketing initiatives for company growth in this specific market. Increased new business by £10m in first year; 15% growth

Piper Major Services Group          1993 – 1996

Providing services predominantly within the cleaning service sector market, Piper Major were early market leaders in Multi-service offers meeting specifications within complex, challenging and demanding environments. Piper Major a plc part of Davidson Services Group, contributed a yearly turnover in the region of £70m in a range of 40+ services to the commercial market sectors.

Group Sales & Marketing Director 1994 – 1996

Generating sales across new and existing market sectors; Catering, Cleaning and FM with creative and innovative ideas. Developing marketing campaigns to establish brands and concepts;. Establishing and developing corporate relationships whilst implementing best practice solutions.

National Operations Director 1993 – 1994

Responsible for the development and strategic direction of the operational business through a period of economical and commercial change; the Division achieved an average turnover of £ 24m with year on year growth of 20%. Implemented best practice operating solutions and quality systems.

QCC - Consultancy Company                   1990 – 1993

Working with clients across the public, voluntary and commercial service sector; providing consultancy on change management, market development, strategic structuring and planning, commercial market changes, marketing and sales initiatives and outsourcing. Clients included ITN, Whitboard, Local Government, NHS Trusts, and Sodenco.

Comparts Services Group       1983 – 1990                                                 Business Efficiency Manager / Operations Manager / Facilities Director / Facilities Manager

Professional Courses & Qualifications

HND in Hotel Catering and Institutional Operations
CIM - Marketing For Non Marketing Directors
CIM - Business Presentations, CIM - Advanced Business Presentations
Harvard Business School – General Management (Sodenco)
Media Presentations – “The Business Voice”
Media Interview Skills – “The Business Voice”

Corporate Development & Training

• Budget Management & Development
• 3 & 5 Yr Strategic Business Planning & Analysis (HBS)
• Motivating & Managing Teams
• Negotiating Skills
• Divisional Management Development
• Strategic Planning for CRM
• Managing & Implementing Strategic Change
• Business Development For Business Leaders

Other details

Extensive experience of TUPE; employment & company legislation, proven track record of change management and team development. Strong Sales background focused around achieving firsts. Career orientated and flexible.

Full Driving Licence

Date of birth: 11 March 1962

Service Sector CV ends...