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Customer Service Cover Letter is somewhat different from the standard job application letter in the way that it absolutely MUST give an immediate sense of someone who is able to provide customer service rather than just 'do a job'.
Sales is tough to get right, and depends on retaining those all important customers, yet people do it badly and unprofessionally all the time. It's really not difficult to learn the art of good customer service, and if you get it perfect, you will see those rewards.
The Art of Giving Great Service
Let's look at an example of customer service from my point of view:
I usually buy a sandwich from one place only. I always go there, as I get top services and the sandwich is nice. I could go anywhere, but I choose to go to this place.
Price has nothing to do with it. I can get a sandwich cheaper elsewhere, but the reason that I don't go elswhere is so simple, and it's scary that so many businesses fail to capitalise on this easy technique. The answer is that the guy knows what my order is I only have to walk in and they prepare my sandwich without asking what I want. I suppose speed of service is part of it - never much waiting in there but it saves me from repeating my order every time I want the same thing.
It's a nice little touch which is highly noticable by customers. Nothing major, but it shows they care about what they do. They are serious about service and yet it appears effortless, as if they aren't trying.
That's the secret of service. Make everything effortless in the customer's eyes.
About the Author: David is an author, website promotion expert
http://www.eventdomain.co.uk
The article I've included below will help you to understand what I mean by that and give you some good pointers to writing your own letters.
Customer Service Cover Letter Sample
By
Mark W. MatteyThe customer service cover letter sample below shows the principles of good cover letter writing. It is longer than the conservative standard. The sender begins by saying which job she is applying for. She also pays a few compliments to the company. In the second and third she highlights her skills and accomplishments. The last paragraph of the customer service over letter sample sets the stage for an interview.
Customer Service Cover Letter Sample
Dear Mr. Smith,May this letter find you well. I read in your web site that you are in need of a customer service representative. I have been in this field for six years and presently am employed with ____ in its sales department. Having heard of your recent acquisition of ____, I see that yours is a fast-growing company with a bright future; I would be happy to render my skills at your service.
My warm, friendly and charming personality helped win the loyalty of our clients. I am proud to say that since I started working for my current employer, the number of returning customers has doubled!
Besides customer care, I also worked as public relations officer for the Office of the Mayor. Attending to people and listening to their concerns so that we may work out a solution is natural to me. My experiences have taught me that for any business or organization to thrive, it must always maintain an open and active line of communication with its patrons. It is the task of customer service representatives like me to secure this for you.
For your reference, I have attached my resume which details my work history, training and seminars, and awards. But I think I would be able to tell you more about my qualifications in an interview. Please do not hesitate to call me so that we may schedule a meeting.
Thank you for your consideration.
Yours sincerely,
Jane Henry
Mark Mattey is a writer and entrepreneur. To learn more about Samples of Cover Letters or Cover Letter Sample, visit his website.
Article Source: http://EzineArticles.com/?expert=Mark_W._Mattey
http://EzineArticles.com/?Customer-Service-Cover-Letter-Sample&id=2070121
Naturally the Customer Service Cover Letter must adhere to the best principles of good letter writing, but when you read the customer service cover letter example above, you get an immediate feeling of warmth and the applicant's personality comes through in the way she writes her letter.
All that it needs is an excellent CV to accompany it and the job should be in the bag!
Read about what it takes and the qualifications you need to get one of the Customer Service Jobs.
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