Change Management Sample Resume CV template

This CV sample is for a Change Management Specialist

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Areas of Expertise

Organisational: Instigates and manages change by implementing new processes

• Implemented best practice project management standards and procedures across all areas of Stenmans Communications Ltd., a £250 million turnover company

• Developed a recognised centre of excellence in project management

• Led a cross-functional team to develop and implement a new product introduction lifecycle process

• Developed and successfully introduced a career plan for 70 project managers, supported by a comprehensive training programme

• Planned and implemented a Project Office, together with all processes and procedures to support a multi-project programme covering the outsourcing of the telecommunications network for Ford of Europe

Interpersonal: Recruits, trains, leads and motivates personnel with diverse skills and from different functions and companies

• Effectively operated management by objectives with target setting and appraisal

• Mentored and coached project managers at all levels, encouraging them to develop their performance to best practice standards and to achieve professional accreditation

Project Management: Manages a variety of projects and programmes to demanding standards of time, cost and quality

• Managed a combined team from GMPT and Nellybridge Networks Ltd. in both the UK and Canada to develop and market an innovative network access product, comprising both hardware and software components

• Managed a project to develop and install a PABX Network Management system for the Royal Netherlands Air Force. Subsequently, further developed the product for commercial exploitation

• Managed a major marketing project to re-launch and re-position the UK market-leading PABX

• Managed the implementation of an electronic mail system for 12000 users in the UK and the USA

• Successfully turned round failing projects, restoring customer confidence and avoiding penalty costs

Problem Solving: Applies a variety of structured techniques to achieve a rational approach to problem solving and decision-making

• Led workshops to investigate areas of business process failure. Recommendations led to process improvements which resulted in a significant increase in customer satisfaction and product profitability

• Directed investigations into major customer complaints, using problem-solving techniques to establish root cause. Recommended and implemented process improvements

• Facilitated teams investigating and analysing the causes of cost of non-conformance. Identified and implemented corrective measures

• Facilitated cross-business teams generating and evaluating business improvement ideas aimed at achieving best-in-class performance levels

Career History

Thanssen Communications Ltd.                                  1997 - Present

UK telecommunications subsidiary of Thanssen GMBH- turnover £250 million; 2700 staff

Programme Manager                                                 1998 - Present

Responsible for all aspects of project management throughout TCL, interfacing with directors and focus groups to harmonise methodologies within TCL and across the Stenmans group.

Senior Project Manager                                                1997 - 1998

Managing IT and process improvement projects. Supervising other project managers

GMPT                                                                        1989 - 1997

A company formed by the merger of GEA and Slavence plc

Project Manager                                                          1992 - 1997

Managing multi-disciplinary teams to deliver a variety of high-profile projects to demanding standards

Systems Development Manager                                      1991 - 1992

Managing teams of Business Systems Analysts responsible for the development and implementation of IT solutions

Corporate IT Manager - Network & Hardware Planning       1989 - 1991

Developing a strategy for the data network and computer hardware infrastructure for a newly-merged company. Co-ordinating the implementation of the strategy and project managing the implementation of a 12000-user electronic mail system.

Earlier Career

Slavence 1968 - 1989

Information Services Manager 1988 - 1989

Computer Centre Manager 1980 - 1988

Computer Operations Manager 1975 - 1980

Commercial Systems Manager 1973 - 1975 Commercial Systems Project Leader 1971 - 1973

Analyst/Programmer 1968 - 1971

Personal Information

Development: LCCI Foreign Languages for Industry and Commerce - Advanced German 1998

Training courses within Slavence, GMPT & Thanssen Problem Solving & Decision Making Kepner-Tregoe 1999 Facilitation Techniques Dunchurch Management College 1998 Project Management Dunchurch Management College 1992

Personal:

Date of Birth: 3 July 1949

Interests:

Golf; Line Dancing; swimming; chairman of local charity supporting people with visual impairments.

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